Bonney Plumbing

A constant advertiser on one radio station is a plumbing company in Sacramento called Bonney Plumbing. We've used them as a plumbers for a couple of years and have always had excellent service. But this Fall we used them for something where we were less than satisfied. They've just gotten into heating and air conditioning and we had a problem which they did not successfully fix. Bonney advertises consumer satisfaction and so we contacted the company and raised a complaint. And the owner of the business responded in a positive way. We told him we were not satisfied with the service we had received and he tried to figure out how to resolve the issue.

Almost all professional service companies know a lot more about plumbing and air conditioning than I do. Any service business depends on its reputation. Bonney lived up to theirs. It is very satisfying to see a company live its values. We had a plumbing problem this week (after we had spoken with the owners of Bonney on the other matter) - no need to guess who we called.