Saturday, July 03, 2010

Apple's Letter to iPhone 4 users

This week saw a scumbag lawyer (named Robert Carp - quick rearrange the letters of his last name to get the quality of his lawsuits) filed a class action against Apple on reception issues.  I've had the phone since the first day, read a couple of technical papers on what cell phone bars actually mean, and have actually written about the phone's qualities.  As I have commented before a lot of criticisms about tech products comes from people who haven't actually had their hands on the device.

The little bars thing on phones is complicated.  If you live in an area with many cell users trying to get use of a cell tower and five bars you may have a tougher problem making a call than if you live in the boonies with one bar but few competitors for the tower.

Apple wrote an open letter to users this week which said two things.  1) They would work on a software fix to adopt the AT&T formula used for calculating bars on other types of phones and 2) They stood by their product "As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund."

Technology adds some wonderful things to our lives.  When it is at the cutting edge, as I believe many of the new phone's features are, there may be some glitches.  But who do you trust more, a technology company with a long line of successful innovations or some alley dwelling lawyer trying to grab a couple of seconds of fame?

No comments: