This morning I was trying to contact a friend who had been at a meeting in the Lafayette Park Hotel in Concord, California. The Lafayette Park is a small hotel with a pretty good restaurant (the Duck Club) and has the elements of some of the best boutique hotels in the country. I have stayed at the place several times in the past.
I went on the net to find a phone number. There were a series of references to the hotel each had a phone number. Most were 800 numbers. I tried the first one and found that it had a phone tree with two options - you could make a reservation or you could change your reservation - but there was no option to contact the hotel.
The 877 number was no longer functional. In the end I was able to contact my friend by calling his (Mexican) cell number.
I am not sure whether this obscurity is intentional or simply an example of a property that is not well positioned to meet customer needs. But it will sure cause me to rethink whether I would stay in this hotel in the future.